Privacy Policy

Home Maintenances (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website homemaintenances.in and related services.

1. Information We Collect

• Account Information: Name, email address, mobile number, password (stored in hashed form).
• Google / Social Login: Name, email address and profile picture when you choose to sign in with Google.
• Profile & Location Data: City, state, district, area, and address details you voluntarily provide.
• Service & Transaction Data: Booking requests, enquiry messages, order history, and related communication.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and approximate location derived from IP.
• Cookies & Similar Technologies: Information collected through cookies and similar tracking tools.

2. How We Use Your Information

• To create, manage and secure your account
• To enable you to find and connect with service providers, shopkeepers and scrap buyers
• To process enquiries, bookings and orders
• To communicate with you regarding your account, services or support requests
• To improve our Platform, features and user experience
• To detect, prevent and investigate fraud, abuse or security incidents
• To comply with legal obligations under Indian law
• To send service-related notifications (with option to opt out of marketing messages)

3. Legal Basis for Processing

We process your personal data on the following grounds under the DPDP Act, 2023:

• Your free, specific, informed and unconditional consent
• Performance of a contract or to take steps at your request before entering into a contract
• Compliance with any obligation under any law for the time being in force in India
• Legitimate uses permitted under the DPDP Act

4. Sharing of Information

We do not sell your personal data. We may share information only in the following limited circumstances:

• With Service Providers / Vendors: Necessary details are shared with the relevant service provider, shopkeeper or scrap buyer so they can respond to your enquiry or fulfil the service.
• With Payment Gateways: When payments are processed through third-party payment processors (if applicable).
• With Service Providers who assist us: Hosting, analytics, email delivery, customer support – all under strict confidentiality obligations.
• Legal & Regulatory Requirements: When required by law, court order, or government authority under Indian law.
• Business Transfers: In the event of a merger, acquisition or sale of assets, subject to appropriate safeguards.

5. Data Security

We implement reasonable security safeguards as required under Indian law, including encryption of data in transit (HTTPS/TLS), secure password hashing, access controls and regular security reviews.

While we take all reasonable measures, no method of transmission or storage over the internet is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how the Platform is used, and improve performance. You can manage or disable cookies through your browser settings. We will request your consent for non-essential cookies where required under applicable law.

7. Your Rights under DPDP Act, 2023

As a Data Principal, you have the following rights:

• Right to Access: Request a summary of the personal data we hold about you.
• Right to Correction & Erasure: Request correction of inaccurate data or erasure of data that is no longer necessary.
• Right to Withdraw Consent: Withdraw consent for processing (this may affect your ability to use certain features).
• Right to Data Portability: Request a copy of your data in a commonly used format, where applicable.
• Right to Grievance Redressal: Raise a complaint with our Grievance Officer.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required under applicable Indian laws (typically up to 3–7 years depending on the nature of data). After the retention period, data is securely deleted or anonymised.

9. Children’s Privacy

Our Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal data from children under 18.

10. Cross-Border Transfer

Your personal data is primarily stored and processed in India. If any transfer outside India is required, it will be done only in accordance with the provisions of the DPDP Act, 2023.

11. Grievance Officer & Contact

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you may contact our Grievance Officer for any privacy-related concerns or complaints:

• Name: Irshad Hussain
• Designation: Grievance Officer
• Email: irshad.zee@gmail.com
• Mobile: +91 82855 70478
• Alternate Email: privacy@homemaintenances.in
• General support: admin@homemaintenances.in
• Website: https://homemaintenances.in

We will acknowledge your complaint within 48 hours and endeavor to resolve it within 30 days as per applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Significant changes will be communicated through the Platform or by email where appropriate.